Having issues with Eskom? Here's how to log a complaint
If you’re experiencing problems with Eskom services and have not received a satisfactory response through their usual contact channels, you have the right to lodge a formal complaint.
As a service to Bazley residents, we’re sharing the official Eskom complaint process below.
Eskom follows a three-stage complaint resolution process to ensure your concerns are heard and addressed:
🔹 Stage 1: Lodging a Complaint
Start by contacting Eskom through one of their official service channels:
- Call: 08600 37566
- Online: Contact Us for Service
Please have the following ready:
- Nature of your complaint
- Eskom account number
- Premise ID, meter number and/or pole number (if applicable)
- Reference number (from any previous queries)
Resolution target: within 10 working days.
🔹 Stage 2: Escalation to Provincial Executive Management
If you’re not satisfied with the Stage 1 outcome, you can escalate the matter to the Provincial Executive Management team:
KZN Residents can email: Kzn_Executives@eskom.co.za
You’ll need to include:
- A summary of the complaint
- The outcome of the Stage 1 response
- The Stage 1 reference number
Resolution target: within 5 working days.
🔹 Stage 3: Escalation to the National Executive Customer Care Centre (ECCC)
Still not resolved? Escalate to Eskom’s National Executive Customer Care Centre:
- Email: ExecAct@eskom.co.za
Include:
- The Stage 2 outcome letter or response
- Your reference number
The ECCC will investigate and keep you updated until the matter is resolved.
Resolution target: within 5 working days.
💬 Please Note
This information is provided for the convenience of Bazley residents. We cannot track or manage complaints submitted to Eskom.
For all issues related to electricity supply, billing, or infrastructure, please use Eskom’s official channels as listed above.
